A Message To Our Staff
After careful thought and consideration, we have made the tough decision to temporarily close our salons at The Plaza Hotel, Flatiron, and Greenwich CT only. We hope these measures will help combat the spread of COVID-19 and take care of you and your family.
Our Madison and East Hampton locations will remain open to accommodate clients and staff by appointment only - until/if the government shuts us down.
Please know that it is your choice whether or not you want to keep your book open during this time.
We will be spacing appointments appropriately and salons will operate at minimum capacity to adhere to government and health official guidelines. We are also offering house-calls for blowouts, haircuts, and single process.
Please if you can, add your formulas on file as East Hampton is getting a lot of city clientele.
Please watch your books and be in touch with Veronica and/or Jewel with any questions or concerns. If you want to book appointments with your clients, you can use your Zenoti app to book appointments and let them know you will meet them at the Madison Ave location or the East Hampton location.You must make sure that all invoices from appointments are processed by Jewel or Veronica so we can pay you accordingly. If a client, buys a product please scan it with your Zenoti app and add it to the client receipt. If you don't know how to do that or you run into problems, write down the product and the client's name and let Veronica and Jewel know so they can add it to the client's invoice.
If you are booking a house-call, please book under the At-Home service category in your Zenoti app.
If you don't know how, please get in touch with Jewel or Veronica.
You can text/call/email:
WT Madison Avenue Address:
1117 Madison Ave, New York, NY 10028
WT East Hampton Address:
64 Park Pl, East Hampton, NY 11937
Our salons at the Plaza Hotel and Flatiron are set to reopen March 31st and our Greenwich salon is set to reopen April 30th. Our front desk will continue to operate during regular business hours to accommodate client inquiries and future appointment requests.
We will keep you updated and let you know if anything changes. This is a constantly developing situation and we are doing the best we can to take care of our staff and our clients.
We understand that this is an uncertain time for all of us but we are going to be back stronger than ever.
Take this time to stay home, read a personal development book, do some yoga, watch a movie, drink some tea, and try to RELAX AND TAKE CARE OF YOU!
As hard as that sounds right now, that is the best thing we can do for ourselves and for others - take care now so we can be prepared in the coming weeks!
We WILL get through this together! If you need anything at all, please reach out.
We appreciate your patience and hope you are staying healthy and safe!
Edward and Roxana
PS. Here are a couple of ways you can be proactive during this time.
#1 - Take a moment to sign this petition in support of a Federal Aid Package for our industry:
It's difficult to see our industry in crisis. We get up every day and give 100% to our clients, our employees and our employers. We don't take time off even when we are sick and need to rest. We work well into the night on weekends and holidays. Our industry deserves better. Even before this crisis, Warren Tricomi was working hard towards changing this reality for our employees. Now, more than ever, it is important for us to stand up for ourselves and fight for what we deserve.We have plans to continue this fight in the future but for now, please join the fight by signing the petition below:
#2 - Double down on your education and your skills, be the best when the dust settles.
There is SO much you can do here. Pull out the ol’ mannequin and practice some techniques or even get your hands on some education and learn something new. Start by reading a book or go on YouTube - there are endless videos that can teach you about the latest hair trends, how to market yourself as a stylist and build your personal brand, how to give the best client consultations, how to prebook your clients and keep them coming back... RETENTION is going to be something we will be doubling down on in the coming months as this has been the lowest metric for us across the board. We will have to work together as a team to get new clients through the door AND boost our retention rate.
“Knowledge destroys fear” - Vidal Sassoon
If you are able to invest in yourself at this time, we recommend the following online course:
WHY is sharpening your skills important?
You need to be on your top game so you are the most attractive option when doors re-open, and not just with your services either. Your mindset, business, marketing & sales skills should be right behind being a master of your craft.You have to be able to fill your books whenever you want, and that’s about to be more important than ever especially when we re-open our doors.
#3 - Get VERY clear on your goals and numbers for the future
Those who fail to plan, plan to fail. Ever heard that one? Well, it’s true and all of us need to be thinking ahead and determine exactly where we want to go with our career and business.
Once you’re back and operating you should have answers to questions like these:
How many hours do I want to work/need to work?
What are my best producing services?
What revenue goal do I need to be meeting each week?
If I’m responsible for a team, what are the numbers that each individual needs to hit?
What are some services or promotions we can do to accelerate business to make up for lost time?How many clients do we need to be servicing each week, and what services should we focus on?
Grab a pen and paper and really start digging deep into where you want to go.
Our actions stem from our thoughts, and our mind is like a GPS.
You don’t type in “coffee shop”, you type in “Starbucks”... be specific.
We will go in the direction of whatever we are thinking about.
The more clear you are on your goals the more likely it is that you hit them.
Remember, your time is as valuable as you make it.
If you aren’t directly servicing clients at this time it doesn’t mean your time isn’t valuable.
Over the next few weeks we have 2 different choices to make:
1. We sit and wait, and we hope things workout
2. We go all in and take as much action as possible
Here at Warren Tricomi, beauty is our creative obsession.
NOTHING IN THE WORLD is going to stop us from being #1.
This is a test and we will pass with flying colors.
Now is the time to DIG DEEP, REFLECT, and PREPARE for a better future.